Support

Get Help

Have a question or found a bug? Here are some resources.

Email Support

support@wwhybrid.com

Response time: typically within 24 hours.

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@ww_hybrid

Updates, training tips, and community posts.

Frequently Asked Questions

Do I need an account?

No. The app works entirely offline with no account or login required. Your data is stored locally on your device.

Can I use the app without internet?

Yes. The app does not require a network connection to function. All plans, timers, and workout tracking work offline. Internet is only needed if you choose to save workouts to Apple Health.

How do I reset my data?

Delete the app from your iPhone and reinstall it. This will reset all settings, plans, and workout history to factory defaults. There is no "reset" button in the app itself.

Why doesn't the timer display on my lock screen?

Lock screen timers (Live Activities) require iOS 17 or later. If you're on an older version, the timer will still run in the app — you just won't see it on your lock screen. You can still see the countdown in the app itself.

Can I export my workout data?

Not yet. Your workout history is stored locally in the app. You can view all past sessions in the Workout Log, but there is no built-in export feature. We are considering this for a future update.

What's the difference between Warmup/Cooldown and the Norwegian 4x4?

In the Norwegian 4x4 sessions, the warmup, work intervals, recoveries, and cooldown run as one continuous timer — the app will not pause between stages. In other workouts, you start each block manually after the previous one finishes.

Can I save workouts to Apple Health?

Yes. Go to Settings and toggle "Save to Health." The app will write each completed session to Apple Health as a Functional Strength Training workout. This is optional and off by default.

What equipment do I need for the Bag Engine?

A heavy bag, hand wraps, and boxing gloves. The timer works with any strike pattern or combination. If you're new to bag work, start with Bag Basics (four 2-minute rounds) to learn pacing and footwork before moving to longer intervals.

Can I share workout plans with a friend?

Not via the app. All plans are built-in and shared across every user. If you want to share a custom workout you've designed, take a screenshot of the plan details or describe it to your friend.

Why does the timer disappear when I switch apps?

On iOS 17+, the timer still runs in the background and appears on your lock screen / Dynamic Island. On older iOS versions, you need to keep the app in the foreground. A background notification will fire when the block ends (if you enable it in Settings).

Reporting a Bug

Found something broken? Email support@wwhybrid.com with:

Feature Requests

Ideas for new features? We'd love to hear them. Email support@wwhybrid.com with your suggestion.

Safety & Medical Questions

If you have health or medical concerns related to exercise, please consult a doctor or qualified healthcare professional. WW hybrid is a timer and workout planner, not medical advice.